Returns

What is your return policy?

You can return your ordered, unused items, that aren’t worn or washed within 14 days with the labels attached and in their original package using our return form.

I received a faulty item

You can return faulty items within 14 days after you received them. Get in touch with our customer service by sending an email including pictures to support@jorik.com

How can I return my order?

You can return your ordered, unused, items that aren’t worn or washed within 14 days with the labels attached and in their original package. Use the return form, that was added to your package, as follows:

  • 1. Fill in the return form and add it to the box.
  • 2. The order is ready to be returned. Please go to a postal service of your liking and ship the box to the return address that is stated on the form.
  • 3. Please be aware that you will have to pay for the return costs.
  • 4. After shipping your return you should receive a receipt with a tracking code. please hold this receipt as it is your proof of shipment. Once we have received your return we will do our best to process it quickly.

Can I exchange an item?

You can, using the same steps and form as you would if you’d return the items. However, due to the limited stock, we suggest returning the items you want to exchange and place a new order to ensure you receive the items you want.

Have you received my returned order?

As soon as we’ve received your returned items we’ll proces it the first working day. It takes a maximum of 14 working days to process your return. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via support@jorik.com

When will I receive my refund?

As soon as we’ve received your returned items we’ll usually proces it the first working day. It takes a maximum of 14 working days to process your refund. To make sure your return is on its way please check the T&T code of the parcel. Has the 14 working days passed please contact our customer service via support@jorik.com.

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